If a cell phone company debited my bank account for a year for a canceled contract which they now admit doing in error, what is my recourse?

One of my children entered into an account with a cell phone company and I secured their requirement of furnishing a bank account permission to withdraw their monthly bill. The account was canceled and they did not stop withdrawing money. They have admitted their error and gave me a number for the records of their errors. This was “resolved” some weeks ago and repeated telephone calls to the company has not brought any farther resolution. Especially the refund of over $1,000. They debited the account for over a year and my bank would not put a “stop” on the payment as it was not the same amount each month. How do I get my money back?

Asked on August 13, 2012 under Bankruptcy Law, Georgia

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 8 years ago | Contributor

If you were charged by a cellular telephone company improperly for fees associated with a cell phone, you need to write the company a note demanding the return of the $1,000 plus with interest by a certain date. Keep a copy of the letter for future use and need. If the due date comes and goes without payment, your recourse is small claims court against the vendor.


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