Am I obligated to pay for work that was not done to my satisfaction?

I had extensions put in my hair. The process was to be completed in 2 visits. Payment arrangement was 1 payment at the start of work, 1 payment upon completion and 1 payment on the next scheduled visit (for the balance). Work wasn’t finished on 2nd visit. The morning of what was to be 3rd visit, couldn’t reach stylist by phone. So after 4 days and 17 calls later he answered. Someone had stolen his phone/he lost it. He promised to finish that afternoon. Still not done. He wanted the next payment saying, “I’m pratically finished”. Not okay. Told him so. Threatening phone calls and texts started the next day. Police report is on file. Do I still have to pay him?

Asked on December 15, 2011 under Business Law, California

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 8 years ago | Contributor

Legally, if the work was never completed, or was completed, but not to either the specifications or to common industry standards, you would not have to pay for all the work. Rather, you would pay for that portion which was completed correctly.

If you are sued by the hairdresser--which is what he'd need to do to recover from you--you may choose, however, to pay him to settle, rather than going through the cost and distraction of litigation.


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