How do you calculate the days regarding a 3-day refund policy?

My wife and I purchased a membership at a direct home buyers club during what they called an “Open House”. They told us that with our paid membership we will have access to all of the catalogs in the showroom and the members only website that we could view at our convenience in the privacy of our home. We purchased the membership on a Wednesday. We receive our user name and password to the members only web site on the following Monday, when they were closed. Tuesday we requested a refund of our membership fee. They told us no refund was to be issued. They have a 3 day refund policy.

Asked on August 20, 2011 Florida


FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 9 years ago | Contributor

The best way to determine the calculation of the three (3) day refund policy of the business is to carefully read all documentation that you received from the business whose membership you purchased in that the documentation should define how the three (3) day period is calculated.

If the time period is not defined, then custom and practice would be that the next business day (Thursday) would start the time period running. If the business is open on Saturdays and Sundays, those days are included in the calculation of the three (3) days.

If those days of the week are not open for business, then Saturday and Sunday are not calculated.

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