What format should an estate administrator use to contact beneficiaries (letter, phone call, e-mail)?
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There are specific Court Rules for this in Pennsylvania for you to follow, and there are also local rules, so some of this depends on which County you are in. You need to consult an attorney or speak to your local Register of Wills and see if they will guide you.
The most official would be by letter. You could use the phone/email for follow-up.
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