If a repair person took my TV away but has failed to bring it back as promised in the contract, what is the the correct procedure for handling billing dispute?
Question Details: When he does bring it back, if we get into a dispute, what is my right as a customer and what is the correct procedure to handle it on the spot? Should I dial 911 to call the police to file a report? Should I pay first and then find some place to dispute where?? Or should I handle it in some other way?
The way to handle the television repair issue is to call the repair company and inquire of status. Follow up with a written letter memorializing the conversation with the representative of the repair facility.
Keep a copy of the letter for future use and need. I would wait until you received the return of your television in good working condition before you paid any invoice concerning it. If the television is not working to your satisfaction I would not pay the invoice.
