Am I due a refund for a service that was not provided in a timely manner?

Question Details:

I hired a maid service to clean up an apartment I was vacating. When the scheduled appointment came, the maid informed me she had a doctor's appointment, needed to go to, and asked me if she could clean early the next morning. I told her no, the apartment is being turned over and this was the last day it could be done. I agreed that she could come back that evening after her appointment to clean but again stated it needed to be done that day. I gave her the keys to let herself in and prepaid. She did not come back. The next day, I found out from the landlord the apartment had not been cleaned and immediately called the maid service to complain and ask for a refund. They asked me if I wanted them to send someone over and I told them no, that the apartment had already been turned over to the landlord. They told me they would look into what happened and call me back. A couple hours later, after not hearing anything from the maid service, I called to find out what was going on with my refund. They told me the maid was on her way to clean. I again told them it was too late, I had no need for their service and I wanted a refund. I was told a manager would have to okay the refund and she would call me. They didn't stop the maid from cleaning the apartment. I was clear from the beginning that it was not to be done on that day and have a witness to that fact. The maid service offered me 1/2 my money back and 1/2 the time cleaning at my choosing. I've declined as I have no need for their service as this was to be a one time cleaning. The way I see it is they broke the contract when they didn't do the cleaning on the agreed upon day. The cleaning was done against my wishes after I asked for a refund.

Asked 1/3/2012 under Business | 62 View(s) | More Legal Topics